Returns & Exchanges

We want you to love your FACEGYM results, which is why we offer a 30-day return window for all tools and skincare products. If you are not completely satisfied with your purchase, we are here to help you find the right routine or facilitate a refund.

1

Initiate Your Return

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Prepare Your Package

Carefully pack your items in their original packaging, ensuring all tools and accessories are included to prevent damage during transit.

3

Attach Your Label

Download and print the prepaid shipping label provided by our portal and securely affix it to the outside of your return parcel.

4

Receive Your Refund

Once our studio team inspects your return, we will process your refund to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing